bit1's Privacy Policy

bit1 (bit1.click) places the highest importance on user privacy. We believe your personal data should only ever be used to improve your experience — nothing else.

This Privacy Policy explains what information we collect, why we collect it, how long we retain it, and what rights you have. This policy is developed in line with international data protection standards (GDPR).

If any part of this policy is unclear or you have questions, please reach out to us directly. We are always ready to assist you.

bit1 Collects three types of information, each serving a specific purpose.

a) Information you provide directly:

• Identity Information: Full name, date of birth, national ID number (for KYC verification).
• Contact information: Mobile number, email address.
• Payment Information: Mobile banking number (bKash/Nagad/Rocket). Card numbers are never stored.
• Account information: Username and password (encrypted).

b) Automatically collected:

• Device information: Device type, operating system, browser.
• Log Data: IP address, login time, activity history.
• Cookies & Tracking: To improve site performance (see the Cookies section for details).

c) From third parties:

• Transaction confirmation from the payment provider.
• Risk assessment data from fraud prevention services.

Everything we collect has a clear purpose. See the table below for details:

bit1 Your personal information is never sold. However, limited data may be shared in specific circumstances:

• Payment providers: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Game Provider: Certain session data from Live Casino or slots games is shared with the game provider.
• Legal authorities: We may be required to disclose data in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Minimal data is shared with security partners solely to prevent online fraud.

In such cases, only the necessary data is shared, and all third parties are required to comply with our privacy standards.

bit1 This website uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may limit certain features of the site.

We do not retain your data longer than necessary. Retention periods depend on the type of information:

• Account information: For as long as your account is active, plus 6 months after closure.
• Transaction history: 5 years where required by law.
• KYC Documents: Up to 3 years after verification.
• Log Files: 90 days for security.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last 30 days.

You have the following rights regarding your personal data:

To exercise these rights support@bit1.clickSend us an email and we will respond within 30 days.

bit1 We strictly do not collect data from or permit account registration by anyone under 18. Age is verified at the point of registration.

If we become aware that we hold data belonging to a minor, it will be deleted immediately and the account will be closed. Parents or guardians can report any suspicious accounts to us.

bit1 The platform uses certain third-party services — such as game providers and payment gateways. Each of these services has its own privacy policy.

• Only the information necessary to deliver our services is shared with third parties.
• All partners are contractually bound to meet our data protection standards.
• Bit1 is not responsible for the privacy practices of third-party websites.

bit1 This privacy policy may be updated from time to time. For significant changes, we will:

• We will update the "Last Updated" date at the top of the page.
• We will post a notice on the platform.
• We will notify your registered email address (if required).

Continued use of the platform after a new policy is published will be considered your acceptance of the updated terms.

For any privacy-related questions, requests, or complaints:

• Email: support@bit1.click
• Response time: Within 24–72 hours
• Language: You can write in Bengali and still get a response