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bit1 FAQ — All your questions,
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Whether it's registration, login, payments, bonuses, games, or your account — you'll find the answers here. Search quickly and get what you need.

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Select a category to easily find all related questions and answers.

Account & Registration
Questions and answers about registration, login, password reset, KYC verification, and account management.
Deposits & Withdrawals
Questions and answers about deposit and withdrawal methods, limits, and processing times for bKash, Nagad, and Rocket.
Bonuses & Promotions
Everything you need to know about the welcome bonus, free spins, cashback, and other promo offers.
Sports Betting
How to bet on cricket, football, and kabaddi, understanding odds, and a guide to live betting.
Casino & Games
Rules for Live Casino, slots, baccarat, and roulette, plus solutions to technical issues.
Security & Privacy
Account security, data privacy, how to protect yourself from fraud, and responsible gambling guidelines.
Account & Registration

To register at bit1, you'll need your full name, an active mobile number, an email address, and a strong password. After registration, you may be asked to upload a photo of your National ID or passport for KYC verification.

No. Each person is allowed only one account. Any attempt to create multiple accounts using the same mobile number, email, or device will result in all accounts being closed and your balance may be forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email. Use the OTP or reset link sent to you to set a new password. The whole process takes just 2 minutes.

Yes, KYC verification is required before you can make a withdrawal. This is necessary to keep your account secure. Simply upload the front and back of your National ID or passport, and verification is typically completed within 24 hours.

To close your account, email support@bit1.click. Make sure to withdraw any remaining balance before closing. You can also opt for a temporary break as part of responsible gambling.
Deposits & Withdrawals

bit1 accepts deposits via bKash, Nagad, and Rocket. All methods are instant. The minimum deposit amount is ৳200 BDT.

Deposits are usually credited instantly. If there's a delay for any reason, it will appear within 15 minutes at most. If it takes longer than 30 minutes, please contact support.

Withdrawals are typically processed within 3–15 minutes. During late nights or holidays, it may take up to 24 hours. Completing KYC verification helps speed up the process.

Your daily withdrawal limit depends on your account level and KYC verification status. Visit the payments page or contact support for details.

bit1 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges.
Bonus & Promotions

After your first deposit following registration, a 100% welcome bonus will be credited to your account automatically — no separate code needed. The bonus goes up to a maximum of ৳5,000.

No, bonus funds cannot be withdrawn directly. You'll need to place bets totaling a specified amount (wagering requirement) using the bonus. Once the wagering requirement is met, any winnings from the bonus become withdrawable.

Free spins received after registration can be used on specific slots games. Log in and check the "Bonus" section to see which games your free spins apply to. Free spins are generally valid for 7 days.

When someone registers using your referral code and makes their first deposit, you'll receive a bonus. You can find your referral code in the Profile section of your account.
Sports Betting Questions

bit1 offers betting on over 20 sports, including cricket, football, kabaddi, tennis, basketball, and badminton. All major international tournaments are covered, including Bangladesh cricket team matches.

Yes, bit1 offers live betting. You can place bets at real-time odds on matches that are already in progress, with live score updates and statistics available as you play.

The minimum bet for Sports Betting generally starts from BDT 20. This amount may vary depending on the event and market.

Once a bet is confirmed, it generally cannot be cancelled. However, some markets offer a "Cash Out" feature that lets you settle your bet while the match is still in progress.
Casino & Games Questions

bit1 offers Live Baccarat, Roulette, Blackjack, Poker, Dragon Tiger, and hundreds of slots games. All games use certified RNG (Random Number Generator) technology, ensuring completely fair results.

Yes, Live Casino games are hosted by real human dealers via live video stream. You can also chat with the dealer during the game.

If you get disconnected, the system automatically records the game result. When you reconnect, you'll see the current game state. If anything seems off, contact support.

Yes, all games on bit1 are playable on mobile. Play directly from your browser or download the bit1 app for an even smoother experience.
Security & Privacy Questions

Yes, bit1 keeps all your personal data protected with SSL 256-bit encryption. Your information is never shared with third parties. Read our Privacy Policy for full details.

Change your password immediately and email us at support@bit1.click. Our security team will act quickly to secure your account. If needed, the account can be temporarily suspended.

Yes, bit1 takes responsible gambling seriously. You can set your own deposit limits, bet limits, or take a temporary break at any time. Visit the Responsible Gambling page to learn more.

bit1 will never ask for your password, OTP, or banking details over the phone or via SMS. If you receive such a message, do not share any information and report it to support@bit1.click immediately.
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More About the bit1 FAQ

We understand that newcomers to online betting platforms often have a lot of questions. bit1 FAQ This page was built for exactly that reason — so you don't have to keep reaching out to support. Everything from registration to withdrawal is covered here in one place.

A common question from newcomers — where do I start on bit1? The answer is simple. First, Registration , then make your first deposit and claim your welcome bonus. If you run into any issues along the way, check this FAQ for guidance.

Why use bit1 FAQ

Our FAQ section is built around the common issues faced by users in Bangladesh. Whether it's confusion over payments, unclear bonus terms, or any game-related question — it's all answered here in plain English.

It's also worth noting that bit1's FAQ is updated regularly. Whenever new features are added or rules change, you'll find out here first — so it's worth checking back from time to time.

What to do if you can't find your answer in the FAQ

If you can't find your answer in the FAQ, reach out to support directly. bit1's 24/7 live support team is always ready to help. Email support@bit1.click or use live chat.

Tips: Use the search box at the top of the page to find FAQs. Type a keyword in Bengali or English and matching questions will appear.

Quick Guide for New Users

1
Visit bit1.click and Registration — it only takes 2 minutes.
2
First Time Deposit and get a 100% welcome bonus.
3
Your favorite Sports or casino games and start playing.
4
Complete KYC verification and withdraw anytime Withdrawal .
Didn't find your answer? Contact us directly

Our support team is available 24 hours a day, 7 days a week.

Email Support
Email us at support@bit1.click. You'll typically receive a reply within 1–3 hours.
Live Chat
Log in to your account and use the live chat feature for instant assistance.
Terms & Conditions
For full terms and conditions, visit Terms & Conditions page.
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